Shipping Policy

Shipping Policy for Soul Candles
Effective Date: 1st May, 2025

Welcome to Soul Candles (https://www.soulcandles.in/). We take pride in delivering handcrafted candles with care, speed, and transparency. Please read our shipping policy to know how we handle your orders.

1. Shipping Locations

We currently ship to all locations across India.
Note: We do not offer international shipping at this time.

2. Order Processing Time

All orders are processed within 12 hours of confirmation.
Orders placed before 8:00 PM IST are usually dispatched on the same day.
Orders placed after 8:00 PM or on Sundays/public holidays will be dispatched the next working day.

3. Estimated Delivery Time

Once dispatched, delivery typically takes:

2–5 business days in metro and urban areas
4–7 business days in rural or remote regions

A tracking number will be shared via email or SMS once your order is shipped.

4. Shipping Charges

Free shipping on orders above ₹899
Flat ₹75 shipping fee for orders below ₹899

5. Courier Services

We partner with trusted delivery providers to ensure reliable and timely shipping. Couriers are selected based on your location for optimal delivery speed.

6. Tracking Your Order

You will receive a tracking ID via email or SMS once your order is shipped. You can use it to monitor your order’s journey.

7. Possible Delays

Though we strive for timely deliveries, delays may occur due to:

Weather conditions
Local restrictions or logistical issues
Incomplete or incorrect shipping information

We appreciate your patience and will assist you in such cases.

8. Incorrect Address or Delivery Failure

Please make sure your address and contact information are accurate at checkout. Orders returned due to incorrect details or failed delivery attempts may incur additional reshipping charges.

9. Safe & Secure Packaging

All orders are packed with care to prevent any damage during transit. If your package appears tampered with or damaged, please contact us immediately with clear photos.

10. Contact Us

Have questions or need help with your order? Reach out anytime:
📧 jatinphulera123@gmail.com